Paris/London/San Francisco, January 22, 2008 KXEN’s next-generation data mining automation solutions improve business performance, increase speed and efficiency, deliver exceptional customer satisfaction and meet or exceed expectations for the vast majority of users, according to the findings of a new survey released today by the company.
The worldwide poll of customers saw an unprecedented 94.9% of respondents say KXEN’s technology improved their business overall, 98.5% cited increases in analytics speed and efficiency, 86% agreed they were either greatly satisfied or very satisfied, and 84% stated KXEN’s solutions had either exceeded or fully met their expectations. Underscoring KXEN’s key role within respondees’ organizations, more than 90% declared it a strategic solution.
Customers taking part also gave high ratings to KXEN’s ease of installation, configuration and use, its user-friendly graphical interface, the quality and reliability of its results and output, together the speed of implementation for KXEN-based projects. At the same time the company’s after-sales support was rated well above average in every one of seven different categories.
The results were welcomed by KXEN’s founder and CEO Roger Haddad who said they were a tribute to the development, implementation and support skills of KXEN and its partner organizations around the world.
"This is a tremendous endorsement of our next-generation approach to analytics. The satisfaction scores put even more distance between KXEN and legacy, first generation analytics. It’s a great start to 2008 for everyone in the company as we enter our tenth year of operation. Furthermore, it shows that the KXEN philosophy of fast, easy-to-use solutions that generate results everyone can understand is absolutely the right one."
The survey drew participants from the US and Canada, mainland Europe and the UK, China, Japan and Pakistan. Industries represented included telecommunications, banking, financial services, retail, and information services. Those taking part came from multiple disciplines including marketing, sales, strategy management and IT. Applications included in the findings were cross and up selling, churn and retention, customer acquisition, customer knowledge and loyalty.
About KXEN
KXEN, The Data Mining Automation Company, drives next-generation Customer Lifecycle Analytics for enterprises that depend on analytics as a competitive advantage. The KXEN Data Mining Automation Solution delivers significant improvements in customer acquisition, retention and cross-sell applications. Our solution integrates predictive analytics into strategic business processes, allowing our customers to drive greater value in their business. Founded in 1998, KXEN has corporate offices in San Francisco, California and Paris, France, with Fortune 1000 customers around the world.
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