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Decision Management Solutions: Managing the Next Best Activity Decision
Every interaction with your customers is an opportunity to build your relationship. It could be a personalized marketing offer or proactive customer service. To make sure this interaction maximizes the value of your customer relationship, many organizations are developing Next Best Activity (NBA) programs. NBA allows organizations to optimize each and every decision across the customer lifecycle – from customer acquisition to cross and up-sell, retention, customer service and more – regardless of channel.
This report highlights how KXEN’s flagship product InfiniteInsight® is used in NBA programs including drill-downs of the applications of NBA in the communications, financial services and retail industries.