Prepare Your Data
Text Analytics
Unlock the Insights Buried in Unstructured Data
Lots of business-relevant information originates in unstructured formats like text . Just think about all the emails you send and receive in a single day. With InfiniteInsight™ Explorer’s text analytic capabilities, you can unlock the value of customer interactions that take place across all customer channels – in you call center (call logs), chats, emails and social communities like Facebook or Twitter.
InfiniteInsight™ customers are using text analytics to do things like link call center logs to determine the propensity of a customer to churn. Text analytics provides valuable data that can be included in your analytical record and resulting analytical data sets to boot predictive power.
- Transforms textual fields into root word coding
- Available for English, French, Spanish, German, Dutch, Russian and Japanese
- Customization of stop words, stemming rules, concepts merging and synonyms
- Ability to define custom languages
- Flexibility to code using presence, term frequency, term frequency inverse document frequency (TF-IDF), etc.
- Analyzes customer complaints to predict costs when parcels are not properly delivered (European government post office)
- Examines text briefs from manufacturing customers to predict customer acceptance/rejection of newly developed products (R&D facility contractor)
- Dissects responses from customer satisfaction surveys to build retention programs and improve customer service (European communications operator)
- Evaluates call center dialogs and text comments in net promoter surveys to improve churn detection models (Major energy company)
InfiniteInsight™ is making data preparation significantly faster. 
Verena Meuther, Marketing Strategy Market & Customer Insights
Success Stories
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“We've seen at least a 50% improvement in the cost of model building.”
Chris Doel
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“InfiniteInsight™ has set a new internal benchmark for model quality.”
Alfred Furth
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“InfiniteInsight™ talks to Teradata out of the box. No translation. No errors. It's a huge productivity gain.”
Dr. Jacky Huyghebaert
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“InfiniteInsight™ made predictive analytics fast and easy and has allowed us to realize results quickly”
Pradeep Kumar
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“With the automation and InfiniteInsight™, we have achieved a huge time advantage.”
Verena Meuther
