Infinite Insight to Your Shoppers
Retention Programs
We Value Your Business
The average retailer loses over 10% of its customers every year. Building programs to proactively assess the long-term value of our customers and keep their business can significantly contribute to company performance. It’s not about driving a one-time purchase, but finding ways to turn at-risk customers into regular, profitable shoppers.
When thinking about retention, it’s imperative to take into account both customer and spend retention – as well as their impact on profitability over the customer lifecycle. By enabling retailers to build unlimited models fast and test virtually any “what if” scenario, InfiniteInsight™ is helping leading retailers worldwide to keep customers coming back.
- Retail data schema
- Analytical record templates for retail customers
- Predictive model templates for customer retention
- Automated model building that permits thousands of individual models (by product group, customer segment, region, etc.)
- Automation of time-consuming data preparation tasks
- One-time definition of aggregates (time between purchases, volume of spending, purchases across product categories, transactions across channels, etc.)
- Performance for large data sets (millions of customers and transactions)
- Built for wide analytical data sets (thousands of columns of aggregated data)
- Automatic refreshes of your models as often as you would like allow you to “manage by exception”
- 150% ROI in a pilot deployment to build loyalty and increase spending of seasonal shoppers in 50 stores (Major U.S. hardware retailer)
- Detect commercial accounts at risk of default and determine the next best action before there is any impact on revenues (Major French DIY retailer)
- Using attrition models to identify customers whose sales have tapered off in the current year (Major U.S. retailer)
Success Stories
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“Sales are up nearly 200% thanks to InfiniteInsight&trade.”
Masaya Suzuki
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“InfiniteInsight™ helps us put the right products and services in front of members at the right time.”
Daniel Mathieux
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“With InfiniteInsight™, sales activities are streamlined dramatically”
Mitsuru Noda
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“It's no longer just about targeting. It's about making more strategic decisions.”
Andy Bryan
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“With InfiniteInsight™ we're saving hundreds of thousands of dollars annually.”
Tom Stahnke
